I want you to be very happy and completely satisfied with your purchase.
If there is a serious problem, I will do my best to resolve it.
Returns of original paintings are only accepted within a certain timeframe. You must contact me within 48hours of delivery and ship the painting back within 7 days of delivery. Painting must be packaged in the exact same way it arrived and shipped with a tracking number.
When a Refund May Be Offered
A refund is available only if:
- The artwork arrives damaged, or
- You receive a different painting than the one ordered.
If this happens, please email contact.salmasart@gmail.com within 48 hours of delivery. Include clear photos of the artwork and packaging so I can review and assist you quickly.
Return Shipping
If a return is approved, all return shipping costs must be paid by the customer.
Once I receive the returned artwork in good condition, I will process the refund.
Not Eligible
- No refunds for change of mind or personal preference.
- No refunds if the delivery address provided was incorrect.
- Shipping fees, customs duties, and import taxes are not refundable.